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Your Account Rights and Responsibilities

When you open an account with us, these terms shape how your wallet works, how we handle your data, and what happens if a dispute arises.

Account access depends on local lawDANA, OVO, GoPay and QRIS depositsWithdrawal verification process explained
macau 88 Your Account Rights and Responsibilities
HELP WHEN YOU NEED IT

How to Contact Us About Your Account

Live Chat Support Reach our support team through the chat widget in the bottom-right corner of your…
Email Support Send account or policy questions to our support mailbox.
Support Phone Line Call our support desk on business days between 9 AM and 6 PM Jakarta…
YOUR DATA AND SECURITY

How We Handle Your Information

Account Verification

Before your first withdrawal, we'll ask for identity confirmation — usually a photo ID or bank statement. This protects both of us from fraud and keeps withdrawals fast once verified.

Data Retention

We keep your account history, transaction records and support tickets for seven years after account closure. This helps us resolve disputes and comply with local financial regulations.

Payment Processor Sharing

Your payment details (card number, DANA/OVO/GoPay identifier, QRIS data) go to our payment partner only — never to other third parties. You can ask what partner handles your payment rail in our support chat.

Cookie and Tracking Policy

We use cookies to keep you logged in and to track how you use the lobby — which games you open, how long you stay, whether you return. You can clear cookies from your browser settings anytime.

Account Security

Set a strong password during signup. Enable two-factor authentication if offered in your account settings. If you believe your account has been compromised, contact support immediately and we'll lock it pending verification.

Request Your Data

Under local data protection principles, you can ask for a copy of all personal data we hold about you. File the request via our support team and we'll send a summary within 14 days.

Terms & Conditions Questions

Yes. You can request account closure through our support team at any time. We'll freeze your account and process any final balance withdrawal within the standard timeframe. After closure, you won't be able to log back in or place new bets.

If a withdrawal doesn't arrive or you notice an error, contact our support team with your transaction ID within 48 hours. We'll trace the payment through our processor — usually DANA, OVO, GoPay or QRIS — and either confirm receipt or reissue the funds.

Your wallet balance is separate from the platform. If we experience downtime, your funds remain in our secure account; you'll be able to withdraw or play once we're back online. We keep deposits in segregated banking accounts.

We can update these terms, but we'll email you at the address on your account at least 30 days before changes take effect. If you disagree with new terms, you can close your account and withdraw your balance.

Contact our support team with proof of identity. We'll help you recover access by verifying ownership — usually via ID photo or bank statement linked to your account. Recovery typically takes one business day.

No. Your account information stays within macau 88 and our payment processors. We don't sell or share your details with other platforms, advertisers or marketing firms. You can ask our support team which processors handle your chosen payment method.

Common breaches include using a false identity, attempting fraud or money-laundering, sharing your login with someone else, or placing bets from a restricted location. Violations may result in account suspension pending investigation.